Privacy Policy

Effective Date: February 14, 2026

Last Updated: February 14, 2026

This Privacy Policy describes how Hidyat General Trading PLC ("Company", "we", "our", or "us") collects, uses, processes, stores, and protects personal data when you use our Ride-Hailing and Vehicle Rental mobile applications, driver application, web portals, and related services (collectively, the "Platform").

This policy applies to Riders, Drivers, Renters, Dispatchers, Admin users, and Support Agents.

By using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide safe, reliable transportation and vehicle rental services.

1.1 Personal Information

Depending on your role (Rider, Driver, or Renter), we may collect:

1.2 Location Information

To provide ride and rental services, we collect:

Location data is essential for:

1.3 Trip and Rental Information

We collect and store:

1.4 Payment Information

We collect payment-related data including:

Note: We do not store full card details on our servers. Digital payments are processed through secure, PCI DSS–compliant third-party payment providers.

1.5 Device & Technical Information

We may collect:

This information is used for performance monitoring, fraud prevention, and security.

1.6 Communications

We collect information when you:

2. How We Use Your Information

We use your information to:

2.1 Provide Core Services

2.2 Safety & Security

2.3 Operational Management

2.4 Legal Compliance

2.5 Service Improvement

3. Location Data Usage

Location access is required to:

Drivers may have background location collection enabled while online to ensure accurate trip tracking and dispatch reliability.

Users can disable location permissions, but core ride functionality may not work.

4. How We Share Information

We do not sell personal data.

We may share information in the following cases:

4.1 Between Users

4.2 Service Providers

We share necessary data with:

All third parties are contractually obligated to protect data.

4.3 Legal Requirements

We may disclose information:

4.4 Business Transfers

In the event of merger, acquisition, or restructuring, user data may be transferred under confidentiality protections.

5. Data Retention

We retain personal data:

Trip and rental records may be retained for financial, tax, and compliance reasons.

Inactive accounts may be anonymized or deleted upon verified request.

6. Data Security

We implement industry-standard security controls:

Despite these measures, no system is 100% secure. Users are encouraged to protect their login credentials.

7. Your Rights

Subject to applicable laws, you may:

To exercise your rights, contact us at:

We may require identity verification before processing requests.

8. Children's Privacy

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.

9. International Data Transfers

Your data may be processed on cloud servers located outside Ethiopia. Where applicable, we ensure adequate safeguards are implemented to protect your information.

10. Emergency & Safety Features

When the SOS feature is activated:

may be shared with dispatchers, emergency contacts, or relevant authorities to ensure safety.

11. Account Deletion

Users may request account deletion through:

Upon deletion:

12. Cookies & Tracking (Web Portal Only)

Our web portals may use cookies to:

You may disable cookies in your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are material:

Continued use of the Platform after updates constitutes acceptance of the revised policy.

14. Contact Information